1.1 Indemnifications by customer. Customer agrees to indemnify, defend and hold SKIN MediSpa, its owners and employees, harmless from and against any and all losses, claims, demands, damages, liabilities, costs and expenses, including but not limited to reasonable attorney's fees and costs of suit arising out of customer's use of services provided by SKIN MediSpa. Such indemnification shall include, but not be limited to, loss of data, claims for libel, slander, infringement of copyright, theft of misappropriation of intellectual property, or unauthorized use of any trademark, trade name, or service mark.

2) Shipment of Orders:

SKIN MediSpa supplies products Only under these terms and conditions:

2.1. Customer (Shopper) accepts full liability for the use of all products and services supplied by SKIN MediSpa. The Customer (Shopper) vows they will only use products under the guidance of a SKIN MediSpa Esthetician.

2.2. The Customer (Shopper) is completely responsible for the confirmation of their personal importation requirements. Products are not available where prohibited by law.

2.3. The Customer (Shopper) confirms they are of legal age.

2.4. SKIN MediSpa is not responsible for delays caused by reasons beyond its control, but will provide tracking and assistance in such cases. In the event of a claim under the registered service, the tracking process can take up to 6 weeks, whereupon a confirmed mailing loss will result in the products being shipped for a second and final time.

2.5. If SKIN MediSpa has shipped the wrong products, or products have arrived in a damaged condition due to incorrect packaging, the package and products must be returned to SKIN MediSpa for inspection by contacting SKIN MediSpa before undertaking any action. If the fault is identified and agreed, SKIN MediSpa will reship the products.

2.6. SKIN MediSpa only guarantees a delivery if Customer (Shopper) has requested and paid for a "Registered Shipping Method".

2.7. Product information provided by SKIN MediSpa is for educational purposes only and does not in anyway replace the advice of a physician.

2.8. SKIN MediSpa reserves the right to alter methods of shipments or to refuse orders as it sees fit.

3) Information Acquired:

All information and contents thereof obtained using products sold through SKIN MediSpa online store are the sole responsibility of the customer. SKIN MediSpa, its owners or employees, will not be held responsible for any damages you or another party suffer as a result of using these products. Transmission of any material in violation of any Canada and U.S., provincial, state or local regulation is strictly prohibited.

4) Cancelling:

4.1. If the Customer (Shopper) requests a change in an order before the products are shipped then changes can be made. If the Customer (Shopper) wishes to receive a part refund then it is subject to the conditions in section 4.2.

4.2.. If the Customer (Shopper) wants to stop or change an order after the order has been processed, but before the goods have been shipped, a 5% charge will apply.

4.3. If (Customer (Shopper) wish to cancel orders with SKIN MediSpa before shipment of products, She/He is required to give written notice by e-mail. Cancelling does not relieve you of liability for any outstanding funds which covers up to 10% of cost of package, included within is the restocking fee, processing fee, shipping and taxes.

4.4. We cannot accept returns once products are shipped.

5) Interruptions; Discontinuances:

SKIN MediSpa is not, and will not be responsible for interruptions or discontinuances of service caused by factors beyond it's control, including, but not limited to equipment failure, delays, negligence, strikes, or acts of God.

6) Amendments:

These Terms of Service supersede all prior and contemporaneous agreements or understandings, inducements or conditions, expressed or implied, between SKIN MediSpa and the customer(s). SKIN MediSpa reserves the right to change its rates and/or modify these Terms of Service without any notice.

7) Taxes:

All orders are subject to 6% GST and applicable provincial tax. We currently ship to Canadian destinations only.